Market leader in the Australian truck sector, Isuzu has announced it has further boosted its customer care and support capabilities, following the appointment of industry veteran, Patrick Ryan, as its new national fleet training and handover manager.
Isuzu says Patrick Ryan joins the company at a pivotal time with Isuzu on the cusp of releasing an all-new model range , which is being rolled out throughout the course of this year.
Ryan has been in the industry since 1978, starting his career as an apprentice mechanic and he joins Isuzu with a grounding of technical knowledge backing his sales and training expertise within the heavy vehicle industry.
Isuzu revealed that in recent years, Ryan’s forged a specialty role training staff in undertaking professional handovers to customers, with the aim of ensuring an unrivalled beginning to the brand and ownership experience.
“With Isuzu introducing a new product range to market, it’s an incredible opportunity to join the brand,” said Ryan.
“Isuzu is going to great lengths to educate all its people and dealers on the new product, and we need to impart that knowledge to fleet customers to ensure they are getting the most out of the current model and then the new trucks when they come to market.
“I have never seen such a dynamic change in the industry. What Isuzu is doing with the new model and into future drive train technology, such as EV, is incredibly exciting for a heavy vehicle veteran like me.”
Complementing its zone allocation model for non-fleet buyers, the IAL Fleet department says it has introduced dedicated national key account managers, working directly with large-volume truck buyers to ensure efficient operation and maintain critical relationships for the brand across the country.
IAL national fleet sales manager, Grant Walford, said Ryan’s appointment would support the Isuzu Trucks dealer network, alongside the fleet team, whose focus would remain on delivering the right solutions for customer’s requirements.
“Our dedicated national key account managers will continue to handle the broader sales process, but we know that with significant industry change and technology growth, we had to look at providing that next crucial part of the fleet relationship,” said Walford.
“Patrick is a welcome addition to Isuzu with his expertise in facilitating handovers that ensure the customer gets the very best out of the product.
“Our new model range brings with it a raft of updates, and Patrick’s deep knowledge of how to showcase these features to our customers will help them to utilise the trucks in the best possible way.”
Isuzu says Ryan’s role as national fleet training and handover manager is a long-term prospect, going beyond the handover process to becoming the ongoing point of contact for Isuzu fleet customers throughout their ownership process.
The company says this will see him working closely with its dealer network, which will continue to handle delivery and after sales services—to understand the many and varied needs of Australian transport operators.
“I fully appreciate the diversity of Australian trades and industry; it is not a one-way street,” Ryan said.
“Dealerships are integral in the customer experience, and together, we will continue to deliver the premium experience that keeps customers coming back to Isuzu time and time again,” he added.
