Hino Australia has been crowned by Hino Motors Limited Japan as the world-leading distributor in parts and service for the fifth consecutive year.
The 2015 ‘Double Victory’ award recognises Hino Australia taking out both the 2015 Parts Department of the Year and the 2015 Service Department of the Year awards.
Hino Australia Senior Divisional Manager of Product Support, Greg Bleasel, said winning these awards is an acknowledgement of Hino Australia’s success in strengthening its customer relationships.
“We’ve listened to our customers and have created a complete support package we call Hino Advantage. This strong shift towards being a better partner to our customers has definitely contributed to us securing this award for the fifth year running,” Mr Bleasel said.
“World-class service, parts supply and after-sales care mean low rates of downtime for any business. We’re very proud to be recognised globally for what we provide locally.
“This award is a great reaffirmation for our entire network of dealers and technicians who provide exceptional support for all customers,” Mr Bleasel said.
The judging criteria for both awards includes customer retention, growth and supply rates, customer management information and vehicle throughput. An evaluation is also carried out on a number of dealerships to assess their performance in sales and service.
Hino Advantage is a comprehensive and innovative business customer care program that provides business-building benefits for all customers across the key areas of finance, servicing and parts, backed by a dedicated Customer Care Centre.
Hino Australia has a growing national dealer network with 43 dealer sites and 22 service and parts outlets.
