Hino Australia has become the first Hino distributor in the world to launch its own dedicated in-house care centre in a bid to provide more efficient customer service.
Based at Hino head office in Sydney, purpose-built centre will serve as the contact point for customers reaching Hino Australia through email, phone and social media channels.
According to general manager of brand and franchise development, Bill Gillespie, the new customer service centre represents the next step in Hino Australia’s brand journey.
“As part of our investment in customer support and our growing Hino Advantage suite of business solutions, the new customer care centre is possibly the most vital addition to our offering,” Gillespie said.
“More than a call centre: it is a complete support solution for all our customers and their businesses through every stage of truck ownership. Being able to accept and respond to all enquiries within the walls of our head office represents the ongoing focus that places our customers at the centre of our operation.
“The advantage for businesses is connecting them directly to the nerve centre of Hino knowledge and the peace of mind that we have the solutions to keep them on the road for longer,” he added.
Designed and built by Sydney-based company Enfold Projects, the centre embodies the Hino customer support ethos to create an inviting and uplifting work environment.
“The investment in professional designers and developers to create the care centre space shows the commitment to our customers by giving them a state-of-the-art, purpose-built contact point,” Gillespie said.
Hino Advantage is suite of services includes business benefits such as an extended five-year warranty, financial services, roadside assistance, fleet training, factory-trained dealership technicians and access to Hino Genuine parts and accessories.
The Hino Customer Care Centre features extended opening hours from 8:30am to 8:00pm AEST Monday to Friday.